7u7 provides Time-Out and Self-Exclusion tools across all products to help players manage engagement with the site. Time-Out is a temporary suspension of activity; Self-Exclusion is a longer, enforced pause that requires affirmative user action and acceptance of its consequences.
A Time-Out can be requested by the player from the Account Profile. The available periods are shown in the Time-Out section. While Time-Out is active, the player may not place bets, deposit funds, withdraw funds, or access any 7u7 products. A Time-Out may be revoked only after 24 hours from the initial Time-Out request. Upon expiry, the Time-Out is automatically lifted and the account returns to normal access.
Self-Exclusion provides a longer-term pause. It can be initiated via the Self-Exclusion control in the account or by contacting Customer Support. On initiation, the account enters a 24-hour cooling-off period (Stage 1) during which no gambling activity may occur. After Stage 1, a Support Agent will inform the player of the available self-exclusion periods. The player must respond by electronic communication to confirm the chosen period; if no response is received within 24 hours, the account remains closed or is reopened by system confirmation. Once Self-Exclusion is active, the account is disabled and deposits or withdrawals are not permitted for the duration of the exclusion. Reactivation occurs automatically at the end of the selected period. No variations to the pre-selected periods are allowed during the current exclusion. To extend Self-Exclusion beyond the initial period, the player may request an extension via Customer Support.
Players may establish financial protections within the My Account area, including spend limits, time limits, and loss limits. If a user exceeds a self-imposed limit, corresponding actions are restricted for the period of the limit. Any revocation of a limit or exclusion must be communicated in writing or by electronic notice. 7u7 will consider such requests but reserves absolute discretion to deny them. 7u7 undertakes reasonable steps to prevent promotional material from reaching excluded players. The player acknowledges that attempting to bypass self-exclusion—such as using alternate registrations or altered personal data—may undermine protection and is not the responsibility of 7u7.
Self-Exclusion is implemented in accordance with applicable laws and internal policies, including KYC and AML controls. 7u7 will not send promotional communications to an actively self-excluded account. All actions under this policy are subject to the terms and conditions of use and applicable regulatory requirements.
For guidance on gambling-related issues, players should seek appropriate professional support in their jurisdiction. If assistance is required with self-exclusion, use the in-platform Help Center or contact Customer Support. Disputes arising from self-exclusion are handled through 7u7’s standard dispute resolution procedures.
